reasons

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The reasons why our customers have opted for a KnowHow Map are rarely “soft factors.” Their desire to improve user-friendliness and user experience is usually based on concrete and, as far as possible, measurable goals for their company.

 

Their most important optimization goals are usually:

 

specialist departments

effectiveness & efficiency

Most specialist departments have to allocate around 30-50% of their working time to repeatedly answering the same business questions and solving similar problems.

business units

productivity

 Employees waste around 20-30% of their working time searching for the information they need to do their jobs correctly and efficiently.

company

financial risks & reputation

 Roughly 70-90% of financial risks and reputational damage are based on human failure that could have been avoided.

future readiness

transformation topics

 The second most important cause of AI project failure appears to be the poor data/information quality and structure - in other words, the missing "AI readiness".

Find out why and how know-how maps create more capacity for core tasks in our chat with Dr. Simon Faivre, Deputy General Counsel at Swisscom Switzerland: 

 

KUNDENCHAT: Mehr Kapazität für Kernaufgaben - für die Rechtsabteilung und das Business

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